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In 1991, Jim Pollin decided it was time to experience a cruise ship. As he boarded the Queen Elizabeth 2 in New York, he could feel the excitement growing as he ascended the gangway of this magnificent palace at sea. When he arrived in Los Angeles 14 days later, he knew his passion had been transformed into a calling. He left a 17-year career in the airline industry to embark on a new career in cruise travel. He worked for Royal Caribbean International (RCI) while studying Cruise Line Management at Florida International University in Miami. Jim became an independent cruise franchise owner to pursue his passion full time. His commitment is to make cruising – whether for a corporate meeting, incentive, continuing medical education, family reunion or vacation -- an unforgettable experience.
With nearly three decades of travel management experience, Gladys Jarman brings the unique perspective gained from working more than 20 years for two giants in the travel industry, American Express Travel and Omega World Travel. She was principally responsible for recruiting and training employees, organizing in-store promotional events, and developing marketing strategies to increase profitability. Previously Gladys has served as the Executive Travel Director of the National Professionals Network (NPN) for 19 years. She coordinated more than 30 continuing education conference cruises in the groups’ distinguished 20-year history. She has sailed on more than 50 cruises and has been instrumental in growing the NPN client base to its present network of more than 5,000 cruise passengers. Gladys is a meticulous travel manager who makes attention to detail and personalized customer service the hallmarks of her career.
Geisha is a Bilingual English and Spanish Executive Assistant with over 15 years experience assisting high executives in multinational companies. She is a highly motivated person with much experience in quick decision-making and problem solving. Her major strengths include the ability to organize with an attention to detail personalized travel arrangements and heavy calendar management.
Ellen Lafferty has been in the travel industry for 25 years. Ellen’s interest in travel started when she studied Art History in college for a semester abroad in Rome. After she graduated from College she worked for the Airline Reporting Corporation (ARC) and then moved on to being a corporate agent in a downtown Washington DC travel agency. From there, Ellen took her knowledge of corporate travel to the next level and expanded to planning meetings and events on cruise ships and all inclusive resorts. Her strengths included in depth product and destination knowledge, as well as the ability to come up with creative solutions to your events needs. She has planned a variety of different events such as family reunions, meet and greet rock concert experiences, continuing medical education and incentive rewards.
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